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The present general terms and conditions apply to all purchases or the use of services via If in the following only the masculine form "customer" is mentioned, this naturally also refers to female customers.

The special conditions applicable to the purchase of certain products or the use of certain services are defined under Information for each product. The product and service offers published online only apply as long as they are visible on the online shop and as long as stocks last. The illustrations shown on the online shop are for illustration purposes only and are not binding. The information and explanations given in catalogues and leaflets are for explanation purposes only and are non-binding.

Orders via the online shop can only be placed by persons of legal age who have a valid address in Switzerland. We ship goods exclusively to delivery addresses within Switzerland.

SNAP-SHOP GmbH rejects any responsibility for possible errors or inaccuracies in connection with the mentioned illustrations, diagrams, explanations, etc. in the mentioned catalogues or data sheets.

SNAP-SHOP GmbH expressly reserves the right to change these general terms and conditions at any time. The version of the general terms and conditions valid at the time of the order is decisive in each case.


Orders are processed as quickly as possible. The SNAP-SHOP GmbH attaches importance to the fact that orders are connected with short delivery times. Despite all effort and commitment, unexpected delivery bottlenecks and delays can occur. All information on delivery times is therefore without guarantee and can change at any time without notice. Delivery can also be completely impossible if a product can no longer be manufactured or delivered. Then a delivery impossibility exists, which represents a resolutive condition.


Products and prices published in the online shop are considered offers. Exceptions to this are listed products which can no longer be produced or delivered (delivery impossibility) and products which have an incorrect price in the online shop.

The contract is concluded as soon as the customer places his order in the online shop. This is done by clicking on the "Buy" button. The arrival of an order is communicated to the customer by means of an automatically generated order confirmation to the e-mail address indicated by him. The receipt of the automatically generated order confirmation contains no promise that the product is actually available or can be delivered. It merely indicates to the customer that the order placed has been received by SNAP-SHOP GmbH and that the contract has thus been concluded, which is, however, subject to the possibility of delivery being impossible and incorrect pricing.

If a delivery of the order is not possible for the SNAP-SHOP GmbH or an incorrect price indication exists, the contract is immediately and automatically dissolved. SNAP-SHOP GmbH will inform the customer immediately after the impossibility has been established. If the customer has already paid, this amount will be refunded. If no payment has yet been made, the customer is released from the obligation to pay. As a result of such termination of contract, SNAP-SHOP GmbH is not obliged to make a replacement delivery, pay damages or any other form of compensation.

The customer is obliged to pay in advance. Delivery takes place only after received payment, and/or a transaction confirmation by a payment mediator (Paypal).


The prices shown on the online shop are exclusively in Swiss francs, including VAT. Not included in the product prices are the shipping costs and additional costs listed separately. However, these will be deducted from the total price before clicking on the Purchase button. Payment of all amounts is only possible in Swiss francs.

SNAP-SHOP GmbH reserves the right to change its prices at any time. For the products ordered by customers, however, the prices valid on the order date and indicated on the order confirmation always apply, provided that it is not a question of incorrect information.


By placing an order, the customer accepts these General Terms and Conditions of Sale and Delivery (GTC) in their entirety and without restriction, to the exclusion of any other provisions or conditions existing elsewhere. The SNAP-SHOP GmbH reserves the right to refuse any order of a customer. Differing general terms and conditions of the buyer are not accepted by the SNAP-Shop GmbH.


Delivery takes place after payment, or a transaction confirmation by a payment agent (Paypal). The customer is therefore obliged to pay in advance.

The dispatch takes place exclusively to delivery addresses within Switzerland.

The shipping costs depend on the size and weight of the items and the choice of the type of shipping by the customer. All fees are always displayed when ordering.

An order can be placed in one or more deliveries to the customer. If several deliveries are necessary, the customer always pays only the fees stated in the order.

Normal parcels are usually delivered by Swiss Post.  The delivery of a large piece of equipment can be carried out by another company.

Claims for damages due to delayed deliveries are excluded.

The buyer is obliged to accept the goods. If he does not comply with this obligation, he will be in default according to Art. 102 ff. of the Swiss Civil Code. OR.

In the case of missing goods, the customer is only entitled to a refund of the price paid for the undelivered product and the proportionate shipping costs, if SNAP-SHOP GmbH has acted culpably. The transfer of benefit and risk takes place with abandonment to the dispatch by the SNAP-SHOP GmbH.


The price stated in the order confirmation will be invoiced.

The payment can be processed through the payment options available in the online shop. Delivery is therefore only possible after payment.

All payment transactions are processed according to the highest possible security standard in the secured zone.


It is the customer`s responsibility to inspect the goods immediately upon delivery and to complain about any defects or deviations from his order. All products are checked for quality by SNAP-SHOP GmbH before shipment. The liability of the SNAP-SHOP GmbH for defects of title according to OR 192 ff. as well as material defects according to OR 197 ff. is excluded under consideration of the legal restrictions according to OR 192 Abs. 3 as well as OR 199.

The customer is granted the right to return the goods to SNAP-SHOP GmbH within 5 days of receipt of the goods for renewed inspection, provided that he informs SNAP-SHOP GmbH of a defect by telephone or in writing within the same five-day period. Such a return, however, does not represent a claim to replacement delivery. A return takes place at the expense of the buyer. Otherwise the goods can be returned to the warehouse of SNAP-SHOP GmbH during the opening hours of the shop or after agreement.

The SNAP-SHOP GmbH then checks the quality of the delivered goods again. If the inspection by SNAP-SHOP GmbH shows that the goods do not correspond to the performance expressly assured by SNAP-SHOP GmbH despite the initial inspection, a similar product will be delivered to the purchaser. The buyer has no claim to damages of any kind and/or compensation for the delay, which has arisen from the first delivery.  In the case of a replacement delivery, SNAP-SHOP GmbH assumes the shipping costs for the first delivery later as well as for the dispatch of the replacement delivery.

Return by mail

The shipping costs are to be borne by the customer himself. The delivery note or order confirmation must be enclosed.

Address for returns:


Bahnhofstrasse 4

6048 Horw


An exchange of an ordered product is not possible. We recommend only experienced customers to order in the online shop. New customers should use the advice in the shop.


For order processing SNAP-SHOP GmbH stores personal customer data, as far as legally permissible. SNAP-SHOP GmbH stores the data exclusively for order processing. No data will be transmitted to third parties and stored there, except to the payment service providers necessary for validation.

We use the so-called SSL transmission (Secure Socket Layer) to process your data. This means that every piece of information coming from you is encrypted using this method.


Should the customer not or only partially fulfill one of his obligations or not meet a payment date, SNAP-SHOP GmbH reserves the right either to demand immediate payment of all outstanding amounts, whatever they may be, to suspend all deliveries or to dissolve the current contract.


On the online shop links refer to other sites on the Internet. For all these links SNAP-SHOP GmbH expressly declares that it has no influence whatsoever on the design and content of the linked pages. Therefore SNAP-SHOP GmbH dissociates itself hereby expressly from all contents of all linked sides third on on-line Shop and is responsible in no form for contents of these sides. This declaration applies to all displayed links and to all contents of the pages to which links lead.


All image rights are owned by SNAP-SHOP GmbH or its partners. Use without the express consent of SNAP-SHOP GmbH is not permitted.


SNAP-SHOP GmbH uses Google Analytics, a web analytics service provided by Google Inc. ("Google"). Google Analytics uses cookies, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google`s behalf. Under no circumstances will Google associate your IP address with other Google data. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.


The present contract is subject to Swiss law. The place of jurisdiction is Lucerne (LU).



Bahnhofstrasse 4

6048 Lucerne